Overview

PromptLink provides digital products, including AI prompts, prompt collections, templates, prompt resources, and related downloadable or digitally delivered content.

Because digital products may be delivered or made available electronically, customers should review the product description, included features, compatibility information, licensing terms, and other available product details before completing a purchase.

When a Refund May Be Available

A refund may be considered when a purchased digital product cannot be reasonably delivered or accessed because of a verified issue attributable to PromptLink.

• The purchased digital product was not delivered as described.
• A required download or access link is technically unavailable.
• The delivered product is materially different from the product description.
• A technical issue prevents reasonable access to the purchased digital content.
• A duplicate transaction was processed for the same product due to a verified payment error.
• Another refund circumstance is required by applicable consumer protection law.

Where a technical or delivery issue can reasonably be corrected, PromptLink may first attempt to resolve the issue by providing a replacement file, corrected access, or another appropriate solution.

Digital Product Access

Before requesting a refund, customers should verify that they are using the email address associated with the order and that they have checked relevant inbox, spam, junk, promotions, and other filtered folders where applicable.

If a purchased AI prompt product cannot be accessed after completing these checks, customers may contact PromptLink through the support channel provided on the website so that the order and delivery status can be reviewed.

Digital Products That Have Been Accessed

Refund eligibility may be limited once a digital product has been successfully delivered, downloaded, accessed, or otherwise made available to the customer.

This limitation exists because digital prompt products can be copied, downloaded, stored, or used without the ability to recover the delivered digital content.

This policy does not remove or restrict any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

Cases That May Not Qualify for a Refund

A refund may generally not be available solely because a customer changes their mind after purchasing or because the expected result from using an AI prompt is different from the customer's personal expectation.

• Change of mind after receiving or accessing the digital product.
• Failure to review the product description before purchase.
• Personal preference regarding the writing style or prompt format.
• Different AI-generated results caused by an external AI platform.
• Changes, limitations, outages, or restrictions imposed by third-party AI services.
• Failure to follow the product's stated usage instructions.
• Incompatibility with a third-party platform where compatibility was not promised.
• Unauthorized use, copying, redistribution, or sharing of purchased content.
• Issues caused by the customer's device, browser, internet connection, or email service.

AI Output & Third-Party Platforms

PromptLink sells AI prompt resources, not guaranteed AI-generated outcomes. The output produced by an AI system can vary depending on the platform, model, settings, input context, account configuration, system updates, moderation rules, and other external factors.

PromptLink does not guarantee that a prompt will generate a particular response, image, text, code, business result, or other outcome on every third-party AI platform.

Third-party AI platforms operate independently from PromptLink. Changes to their features, models, availability, policies, pricing, or technical requirements do not automatically create a refund entitlement.

Duplicate Orders & Payment Errors

If you believe you have been charged more than once for the same PromptLink product, please provide the relevant order information so the transaction records can be reviewed.

Where a duplicate transaction is verified, PromptLink may issue an appropriate refund for the duplicate charge using the applicable payment method and transaction process.

Refunds are processed in accordance with applicable payment-provider procedures. PayPal states that when a seller refunds a transaction, the refund is generally returned through the applicable payment method or transaction process.

Refund Request Requirements

To help us review a refund request efficiently, customers may be asked to provide information such as:

• Order number or transaction reference
• Email address used during checkout
• Name associated with the order
• Purchased product name
• A clear explanation of the issue
• Relevant screenshots or technical information when necessary

Customers should provide accurate information when submitting a refund request. False, incomplete, or misleading information may prevent us from properly reviewing the request.

Refund Review Process

Each refund request is reviewed based on the order record, product purchased, delivery status, access status, reported issue, applicable product terms, and relevant legal requirements.

Where appropriate, PromptLink may request additional information to verify the transaction or understand the reported issue before making a refund decision.

For technical problems that can be reasonably corrected, we may offer a replacement, corrected file, updated access, or another appropriate remedy before processing a monetary refund.

Refund Method

When a refund is approved, it will normally be processed through the original payment method where technically and operationally possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, financial institution, currency conversion, transaction method, and other external processing factors.

PromptLink does not control the processing time applied by third-party payment providers or financial institutions.

Payment Provider Disputes

Customers are encouraged to contact PromptLink first when there is a problem with an order so that the issue can be reviewed and, where appropriate, resolved directly.

Nothing in this policy is intended to remove or limit any rights or dispute procedures available to customers under applicable payment-provider rules or consumer protection laws.

PayPal maintains its own buyer protection and dispute processes, with eligibility determined under the applicable PayPal terms.

Product Descriptions & Customer Responsibility

PromptLink aims to provide clear and accurate information about AI prompt products, including their intended use, format, included materials, and relevant limitations.

Customers are responsible for reviewing the available product information before completing a purchase and for using purchased prompt resources in accordance with the applicable product license and usage terms.

PromptLink does not intentionally provide misleading descriptions or representations about its digital products. Accurate product descriptions are also important to maintaining transparent digital commerce practices. PayPal's current User Agreement prohibits false, inaccurate, or misleading information in connection with PayPal services.

Intellectual Property & Unauthorized Distribution

PromptLink digital products are provided for the permitted use described in the applicable product or license terms.

Unauthorized copying, redistribution, resale, public sharing, or commercial exploitation of PromptLink content may violate applicable intellectual property rights or product license terms.

A refund request does not grant permission to retain, distribute, resell, or otherwise use copyrighted digital content outside the applicable license.

Consumer Rights

This Refund Policy is intended to explain PromptLink's standard refund approach for digital products. It does not exclude, restrict, or replace any mandatory rights or remedies that consumers may have under applicable law.

Where applicable law provides a customer with a right to a refund, cancellation, replacement, or other remedy that cannot legally be waived, that legal right will continue to apply.

Policy Updates

PromptLink may update this Refund Policy when its products, digital delivery methods, payment processes, business practices, or applicable legal requirements change.

The version published on this page will apply to purchases and refund requests to the extent permitted by applicable law.